Feedback from customers, employees and partners creates insight
Enable your service portal users to quickly give you feedback with the Feedback App for ServiceNow and learn more about specific issues that provide insight into action afterwards.
Challenge
Feedback from customers or employees is an essential tool to identify potential for improvement and to ensure a good relationship. The collection of feedback should be intuitive and encourage the user to provide feedback without becoming invasive and disruptive.
Solution
Feedback App is a ServiceNow certified and free solution developed by Automize. Feedback is collected directly from ServiceNow's Service Portal using an intuitive widget that automatically adapts to the customer's design.
Advantage
With our free Feedback App, your business has an easy way to collect feedback from your users. The baking attachment process engine ensures a tailored and structured follow-up on feedback for your company.
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Capture feedback on the Service Portal
Enable your Service Portal users to quickly give you feedback with the Feedback App. The app is highly customizeable and will automatically adapt to your Service Portal theme.
The Feedback App saves all input to a table from where detailed reporting can be done using standard ServiceNow reporting or Performance Analytics (not required).
It is possible to embed the Feedback App in a Service Portal theme to include it on all pages or to include it on specific pages only. Multiple Service Portals are supported and Feedback App will automatically capture the Service Portal, user and URL from where the feedback is submitted.
An optional “Help” button is available to quickly guide your users to a “Get help” page of your choosing.
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About Automize
Automize was founded in 2015, with a wish to provide value by driving the journey of digitalization and transformation, which all companies are presently on. We accomplish that by bringing people, business and technology closer together.
