Rights Management provides the overview your business needs

The Rights Management App enables you to manage your Active Directory form ServiceNow. This gives you a full overview of users, groups, and memberships directly in ServiceNow and It enables time limited memberships, where the membership is automatically removed once it expires in ServiceNow.

It also adds an abstraction layer called roles where you can collect groups required to carry out a certain role such as Financial Controller, IT Supporter etc. - simplifying management access greatly.

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From a business execution perspective, it is paramount that users always have the access that they need in order to carry out their job. This app can be used for simple onboarding / offboarding of employees or for more complex organization changes, where multiple people move from one department to another. Either way it is important to ensure that they have the access to all they need, when they need it, and that the access they no longer should have at a given time is removed.

From a security perspective this is also important, as we do not want users to have access to systems that they do not need access to. In the same way you also want to limit administrators access, so that you as an administrator only have administrative access when this is required. Having permanent administrators equals permanent and unnecessary risk.

By monitoring Active Directory, you can get the full overview of who has access to what directly in ServiceNow. You can share this using standard ServiceNow reporting, or you can enable alerts or enforce compliance on groups of your choosing. Password resets can be fully automated which will free up time in your service desk Time limited membership can be used to improve security by only giving administrative access when needed.

This reduces risk and improves transparency and compliance - especially if you require a ticket and/ or justification before the access is provided. Onboarding can be streamlined to ensure that everybody have the access they need to do their job from day one and organizational changes can be planned to ensure that access is given and / or removed at the desired time.

This not only guarantees that those apps have undergone strict quality control from ServiceNow engineers. It also means that any license required for you to start using the app is included in the price.