We are thrilled to announce that Automize, has received a prestigious nomination for the "App of the Year" award by ServiceNow. The nominated app, known as the Feedback App, is making waves in the realm of customer feedback management, enabling businesses to gather valuable insights from their Service Portal users. Let's delve into the features and capabilities that have garnered this recognition and explore why the Feedback App has become a game-changer in the industry.
Automize's Feedback App offers a highly customizable Feedback Widget that seamlessly integrates with a company's Service Portal. The widget's adaptability to the Service Portal's theme ensures a cohesive user experience throughout the platform. By embedding the Feedback Widget, businesses can provide their users with a convenient and efficient means of sharing feedback on every page they visit, enhancing the overall user experience.
The Feedback App goes beyond gathering feedback by offering additional functionality. Users can access an optional "Help" button, providing them with quick access to a designated "Get help" page. This feature enhances user support and ensures a seamless customer experience. Moreover, the app includes an optional "Bug" button, streamlining the bug-reporting process. Users can easily submit bug reports, capturing essential details such as the Service Portal, user, and URL, which are then stored in a customizable table for further analysis and resolution.
The Feedback App impresses with its configurability and customization options. Organizations can tailor the app to meet their specific needs by setting up email notifications, configuring mail notifications based on feedback, and defining workflows for incidents, enhancements, or defects. Additionally, the app supports multiple Service Portals, automatically capturing the relevant information, including the Service Portal, user, and URL from which the feedback was submitted.
The recognition of being nominated for the "App of the Year" award speaks volumes about the Feedback App's impact. ServiceNow judges were particularly impressed by the app's ability to transform interactions with users and praised its high usability.
“Super configurable and rich with its use of ServiceNow features. Usability is high, end-users can create insightful dashboards and notifications. A great way to measure customer satisfaction scores!” – ServiceNow judges
The Feedback App's seamless integration with Service Portal, coupled with its configurability and rich use of ServiceNow features, allows end-users to create insightful dashboards and notifications, ultimately leading to better customer satisfaction scores.
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